Metadados
Tipologia documental
Título
Avaliação do serviço de coleta para exame colpocitológico pela escala SERVQUAL
Autores
Nicole Jucá Monteiro,Luana Tainá Lima Amorim,Laura Maria Vidal Nogueira,Ivaneide Leal Ataíde Rodrigues,Suzana Rosa André
Resumo
To analyze women's perception of the quality of the service provided for colposcopy test in the city of Belém (PA), Brazil.
Quantitative-descriptive study on 400 women who underwent Pap test on the public healthcare network, using the Service Quality (SERVQUAL) model. We used the Cronbach's alpha index to measure the reliability of the scale, and data were analyzed by quartiles of the gaps of the dimensions: tangibility, responsiveness, reliability, assurance, and empathy.
The assurance dimension, corresponding to the knowledge and courtesy of staff, featured the highest degree of importance to users
Editora científica
Data
DOI do documento
Palavras-chave
Atenção Primária à Saúde,Cervical cancer,Colo de Útero,Controle de Qualidade,Empathy,Enfermagem em Saúde Comunitária,Health care,Medical screening,NURSING,Nurse patient relationships,Nursing care,Patient satisfaction,Primary care,Teste de Papanicolau,Womens health